Returns & Refunds Policy
This policy explains how returns, replacements, and refunds are handled for all purchases made from MIDLANDS AUTOHAUS LIMITED.
Return Eligibility
Returns are accepted for unused and uninstalled items in their original condition. Items showing signs of installation, modification, or misuse may not qualify for return.
Return Timeframe
Customers may request a return within 14 days of receiving the order. Return requests made after this period may not be accepted.
Return Conditions
Return Process
To initiate a return, customers should contact support with order details. Once approved, return instructions and address information will be provided.
Inspection & Approval
Returned items are inspected upon receipt. Approval for refund or replacement is based on item condition and compliance with return requirements.
Refund Method
Approved refunds are issued to the original payment method used at checkout. No alternative refund methods are supported.
Refund Processing Time
Refunds are typically processed within 5–10 working days after return approval. Processing times may vary depending on the payment provider.
Replacement Option
Where available, replacement items may be offered instead of a refund if a suitable replacement is in stock.
Non-Returnable Items
Certain used automotive parts may be non-returnable due to safety, compatibility, or installation risk once fitted or modified.
Return Shipping
Customers may be responsible for return shipping costs unless the item is confirmed as faulty or incorrectly supplied.
Faulty or Incorrect Items
If an item arrives faulty or incorrect, customers should report it within 48 hours of delivery for prompt resolution.
Policy Updates
This policy may be updated periodically to reflect operational changes. Continued use of the service indicates acceptance of the updated policy.